Getting Personal – Getting Real
The initial impact of the personalisation agenda in Norfolk and the way forward
The formation of the Norfolk Specialist Partnership is a very welcome development, and a clear sign of the ambition of Norfolk’s Third Sector for personalisation to be an opportunity to improve services.
This important report provides a unique perspective, and a model, for how public service partners can collaborate on that improvement, recognise and debate the risks of change, co-design new business models for our service providers, but keep service users and their carers at the centre of our thinking. Together public sector and third sector organisations need to listen to our customers and respond more effectively to their needs; we must not assume that we know what they want because our organisations have community roots.
James Bullion - Assistant Director, Community Care, Norfolk County Council Adult Social Services
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